#1. Why does your web address say unfinishedkits.com?
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7 years ago, we
offered a lot of unfinished furniture. We no longer offer
any kits,
but our software still uses that web address. Don't worry,
you are not buying
furniture kits.
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#2. Where are you located?
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We are currently
based in Valencia, CA. Southern California residents can
view or pick items up locally.
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#3. Do you offer unfinished furniture?
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Not normally.
We can special order some of our products unfinished if you need
them.
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#4. How do you offer prices so low?
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We buy huge
quantities, and sell our products for a modest profit. We
are family owned, not corporately owned, so our pricing
structure is not what you are used to seeing. Many of the
industry giants, and even some mom & pop stores are "Greedy",
and they sell as high as possible.
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#5. Are any of your products solid wood?
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Yes. Almost All of our products
are made from solid wood including Oak & Cherry.
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#6. Is this site secure? Do you sell my email
address?
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Yes. This is a secure shopping
site that utilizes SSL to ensure that your private information
never gets in the wrong hands. We do not sell your
information to 3rd parties. Your information is kept
strictly confidential. If you are unsure of placing an
order online, you can always call us toll-free at (877)694-3279
to place your order or just ask questions.
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#7. What method of shipping do you use?
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Our smaller items
ship with FedEx. Items that can not be shipped via FedEx must
ship via Common Carrier (Trucking Co). We use both regular
freight companies as well as blanket wrap shipping companies to
ensure safe arrival of your furniture. We include the
standard shipping for free with any purchase on our site.
Regardless of what other inexperienced furniture dealers may
say, shipping in this manner is completely safe. We
package everything in-house, so it arrives in perfect condition.
This save you money, and gets you the best deal possible.
If you need white
glove delivery service that brings it into your home and places
it in the room of you choice, then you need to contact us to
arrange it. This service usually adds between 15-30% to the
cost of the furniture, so we do not recommend it.
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#8. What if something arrives damaged?
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Damage is very
unlikely. We package our items very well. but in the
event the shipper arrives with something that is obviously
damaged, you can refuse it and we will send you a replacement.
If there is something you find after the driver is gone, you
just contact us and we will either repair or replace at no cost
to you. We stand behind everything, and will take care of
our customers, like they take care of us.
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More questions?
Just
email us here |
