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MissionLiving.com Company Policies
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Privacy Policy
| THANK
YOU for visiting the MissionLiving.com Web site and reviewing our
privacy policy. Your privacy is of extreme importance to us and our
site has been developed with that in mind. We recognize your right
to know what information is being collected about you and how that
information will be used.
Privacy
Policy:
- You
do not have to give us any personal information to visit and use
our site.
- We
collect personal identifiable information (name, email address,
etc.) only if specifically and knowingly provided by you. In
some cases, the personal identifiable information you provide
will be used to merely respond to your electronic inquiry and
will only be maintained to communicate with you electronically.
- Information
is collected for statistical purposes and MissionLiving.com
sometimes performs analyses of user behavior in order to measure
customer interest in the various areas of our site. We never
disclose this information to any third party. We never sell
your information to any e-mail list or any other third party
organizations.
- MissionLiving.com
uses cookies (a file placed on your hard drive by a Web site
that allows it to monitor your use of the site) for limited
purposes that enable your use of and improve the functionality
of our Web site.
Information
collected and stored automatically
If
you do nothing during your visit but browse through the Web site,
read pages, or download information, we will gather and store
certain information about your visit automatically. This information
does not identify you personally. We automatically collect
and store only the following information about your visit:
- The
Internet domain (for example, "companyname.com" if you
use a private Internet access account, or "schoolname.edu"
if you connect from a university’s domain) and IP address (an
IP address is a number that is automatically assigned to your
computer whenever you are surfing the Web) from which you access
our Web site;
- The
type of browser and operating system used to access our site;
- The
date and time our site was accessed;
- The
pages visited; and
- If
you linked to MissionLiving.com from another Web site, the
Internet address of that Web site.
We
use this information to help us make our site more useful to
visitors – to learn about the number of visitors to the different
sections of our site, what information is of most and least
interest, and technical information that will enhance ease of use,
such as, the types of technology our visitors use and system
performance or problem areas. We do not track or record
information about individuals and their visits.
Information
collected from e-mails and on-line forms
Most
of our Web pages allow you to send us an e-mail. If your e-mail
message includes personally-identifying information, for example, in
an electronic mail message containing an inquiry, we will use that
information to respond to your inquiry. In addition, in some cases,
it may be used to send you follow-up information about new products
and services in which you have expressed an interest.
Remember
that e-mail is not necessarily secure against interception. If your
communication is very sensitive, or includes information such as
your bank account, charge card, or social security number, you
should send it by snail-mail unless our Web site indicates that
particular part of the site is secured. You may also call us
directly at (661)295-0509 during normal business hours.
Thank
you for visiting Furniture Made Easy and we hope you have
enjoyed your visit.
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Return
Policy & Order Cancellations
Products
purchased on-line through the MissionLiving.com
internet site may be returned provided the product is in brand new
condition meets the following 2 conditions:
1:
Must have a Return
Merchandise Authorization # (RMA) which is obtained from MissionLiving.com
by E-mail or by phone. Any returns sent back to us without a
pre-approved RMA may be refused without notice, automatically returned,
and a handling fee assessed. A RMA# is good for 10 days.
2:
Must be accompanied with its original box, packaging, all manuals and
accessories within 7 days from product receipt by you or a party
designated by you to receive the product.
As of May 01, 2007, there
is a 20% restocking fee for all returns and order cancellations
containing furniture that is built to order.
All custom orders are non-refundable. Items that are considered in stock items do not have a restocking fee and
you will get 100% of the purchase price refunded
(less return
shipping costs). Please note you will also be responsible for ALL
return shipping and
insurance charges for returns, unless otherwise indicated. If you
choose not to insure your package, and we do not accept return of the
Product for reasons stated above, you will be responsible for any
loss or damage. The purchase price will be credited to your credit card
account upon our acceptance of the merchandise in new condition in
conformity with this policy. Please allow 10 business days from when we accept your
product for the processing of your credit. Additional charges may be
assessed for Products returned with any missing parts and/or accessories.
NO
returns on discounted items including Floor samples, discontinued items,
Open boxes, and promotional items.
For any
Product received
that is not the Product ordered, we will exchange the item at no
additional cost upon verification. Proof of purchase (e.g. receipt and/or
packing slip) is required for all returns. Credits will only be issued to
the credit card used for the original purchase. The value of missing
accessories and any applicable open box fee will be deducted from the
credit amount of the return.
For
Products that we verify to be defective, we will either replace the unit
or send you replacement
parts at no additional charge. If any product is damaged beyond
simple repair, then we will issue a refund or store credit in the full
amount including shipping charges.
| Shipping
Policy |
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Now ALL
items on the MissionLiving .com Website include Free Standard Shipping to
anywhere in the Contiguous United States (48 states). We ship
via FedEx, USPS, and Common Freight Carrier. Items shipping
with a freight carrier will have items brought to their homes, but not
inside. Please be sure to have 2 or more people there to help
you with the delivery. If you require White Glove service,
please phone in your order and advise us. White glove service
usually adds a significant amount to the total and adds 2-3 weeks to the delivery
time. Generally items
ship within 4 weeks, unless otherwise stated. Higher end
items ship in about 5-6 weeks since they are made to
order. Rush shipments are also available, please contact us
for details. If you have any questions, please feel free to
call us directly at (661)295-0509. Thank you for visiting! |
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